FAQs

1. How can I find a specific product?

Use the search bar at the top of any page or browse through our categorized collections for a guided experience.

2. Can I save products to review later?

Yes. You can use the “Add to Wishlist” feature on any product page to save items for future reference.

3. How do I know if an item is in stock?

Product availability is displayed on each product page. If the item is in stock, an “Add to Cart” button will be available. If not, you may be prompted to receive a back-in-stock notification.

4. Do I need an account to shop?

No, guest checkout is available. However, having an account allows for faster checkout, order tracking, and access to exclusive member offers.

1. What forms of payment do you accept?

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• PayPal
• Bank Transfers

2. Is my payment secure?

Absolutely. We use industry-standard SSL encryption and comply with PCI-DSS protocols to ensure that your information remains secure at all times.

3. How do I apply a discount or coupon code?

You can enter your code in the designated field during checkout. The discount will be applied before final payment confirmation.

4. What should I do if my payment fails?

You’ll receive an error message and the opportunity to try again or use a different method. For continued issues, contact our support team for real-time assistance.

1. What is your return policy?

We accept returns within 180 days of delivery for unused and unworn items in their original packaging. Certain products may be excluded; please refer to our full return policy.

2. How do I initiate a return?

Follow the return instructions included in your order confirmation or visit the Returns page on our website. A copy of the invoice must be included with the returned item.

3. Who pays for return shipping?

• If the item was incorrect or defective, imprizo covers return shipping.
• For all other returns, the customer is responsible for return shipping costs.

4. Can I request an exchange?

Yes. We accept exchanges for different sizes or colors when available. Please contact our support team to initiate the process.